Refund and Returns Policy

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Refund and Returns Policy

At New Trendy Fashion Store, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and easy returns and refund process. Please read the policy below:

Returns

  1. Eligibility for Returns

    • You may return items within 7 days from the date of delivery.
    • The items must be unused, unwashed, and in their original condition, with all tags intact.
    • For hygiene reasons, underwear, swimwear, and accessories cannot be returned unless they are defective or damaged.

  2. Non-returnable Items

    • Sale or discounted items
    • Custom or personalized products
    • Gift cards

  3. Return Process

    • To initiate a return, please contact our customer support team via email at [support@newtrendyfashionstore.com] with your order number and reason for the return.
    • You will receive a Return Authorization (RA) number to include in your return package.
    • Items must be returned using a trackable shipping method and must include the RA number. Return shipping costs are the responsibility of the customer unless the product is defective.

  4. Condition of Items

    • Items returned in damaged, worn, or altered condition will not be accepted and will be returned to you at your expense.

Refunds

  1. Processing of Refunds

    • Once we receive the returned item and verify that it meets the return conditions, we will process the refund within 7-10 business days.
    • The refund will be issued to the original payment method. Please note that depending on your bank or credit card provider, the refund may take an additional 5-7 business days to appear in your account.

  2. Partial Refunds

    • We reserve the right to issue a partial refund if the item is returned with signs of wear, missing parts, or original packaging.

Exchanges

  1. Exchanges for Size/Style
    • If you need to exchange an item for a different size or style, we recommend initiating a return and placing a new order for the item you prefer.
    • Please note that exchanges are not guaranteed, and availability is subject to stock.

Damaged or Defective Items

  1. Reporting Damaged or Defective Items
    • If you receive a damaged or defective item, please contact us within 7 days of receiving your order to initiate a return for a full refund or replacement. We may ask you to provide photos of the damage for verification.

Lost or Stolen Packages

  1. Shipping Issues
    • New Trendy Fashion Store is not responsible for lost or stolen packages. If your package is lost in transit, please reach out to the carrier directly to file a claim.

Contact Us

For any questions or assistance with your return or refund, please contact our customer service team at:
Email: [support@newtrendyfashionstore.com]
Phone: +917042167789
Business Hours: Monday to Sunday, 9 AM to 6 PM